FAQ’s

Q: Are your toys clean?

A: All of our toys have been thoroughly cleaned between each hire period using an antibacterial, food grade wash. We also ask that toys are returned to us in a clean state, please read our terms and conditions as fees may apply if toys are returned in an unacceptable condition.

Q: What if a toy breaks during my hire period?

A: Please let us know of any damage or breakages to our equipment, we will then assess the damage and it’s cause. Please read our terms and conditions of hire as you may be required to pay for repairs or replace the entire toy if damaged parts cannot be replaced.

Q: What are the payment methods?

A: We currently accept Electronic Fund Transfer (EFT).

Q: Do you provide discount for large orders?

A: No discounts provided on special offers and packages. However, discounts may be considered on full priced items. Please contact us for more information.

Q: Is there a minimum order?

A: Minimum order is $150.

Q: Can we pick up the toys?

A: We are a delivery service and do not offer pick-up. Our toys are in storage with no public access.

Q: What are your delivery fees?

A: We will delivery in most suburbs and set up all toys for you at no extra charge. Additional charges may apply to areas outside delivery zone, hard to access and/or extremely large orders.

Q: Do I need to book in advance?

A: Booking at least 2 weeks in advance is recommended to avoid disappointments. However, we may be flexible with last minute bookings depending on availability of required items and delivery.

Q: Do you deliver on weekends or outside normal business hours?

A: Yes we generally do deliver on weekends and after business hours, however this will incur a 20% surcharge on whole order and there is a minimum order of $200. For weekend deliveries, bookings must be confirmed 10 days in advance.

Q: What is the cancellation policy?

A: Cancellation with less than 7 days notice all of deposit retained. Within 48 hours notice full invoice will be due.

Q: What if I want to hire for less than 5 days?

A: Prices Quoted on website are for 1-5 days hire. No discounts available for shorter hire periods.

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